Q: Do you ship to locations outside the U.S. and Canada?
A: At this time, our shipping coverage is limited to addresses across the United States and all Canadian provinces and territories. We do not yet offer delivery services to international destinations beyond these regions.
Q: What’s the best way to select my correct size?
A: Refer to our Size Guide to take accurate measurements of your bust/chest, waist, and hips using a soft measuring tape. If you fall between two sizes, we suggest sizing up for a relaxed, comfortable fit or sizing down for a more tailored silhouette—be sure to check individual product descriptions for style-specific fit recommendations.
Q: How can I keep tabs on my order’s delivery status?
A: Once your order has been shipped, you’ll receive a shipping confirmation email containing a unique tracking number and a direct link to monitor your package’s journey. U.S. orders are tracked via USPS, while Canadian shipments are processed through USPS International, with additional tracking available via Canada Post once the package enters Canada.
Q: What should I do if my package goes missing or is delayed?
A: For U.S. orders, please get in touch with us within 7 days of the estimated delivery date if your package is lost or experiencing delays. For Canadian orders, please allow an extra 5–7 business days for customs clearance before reaching out—then contact us within 14 days of the marked delivery date. Send an email to
[email protected] with your order number and tracking number, and our team will help resolve the issue promptly.
Q: Is it possible to return or exchange a purchased item?
A: Eligible items can be returned within 30 days of delivery to receive a refund—please refer to our full Refund & Return Policy for detailed terms and conditions. Note that direct exchanges are not currently available.
Q: How long will it take for my refund to be processed and appear in my account?
A: After we receive and inspect your returned item, we will process your refund within 5–10 business days. Refunds are credited back to your original payment method, and your bank or credit card issuer may require an additional 3–5 business days to reflect the funds in your account.
