Shipping Policy

At Jamie franklin, we’re dedicated to ensuring your order arrives accurately and in a timely manner. Please take a moment to review the following shipping policies to learn how your purchase is processed, shipped, and supported every step of the way.
  1. Shipping Destinations
    We currently offer shipping exclusively to addresses within the United States and all Canadian provinces and territories. International shipping to other countries is not available at this time.
For orders delivered to Canada, please be advised that you may be subject to import duties, taxes, or customs clearance fees. These charges are determined by Canadian regulatory authorities and are the sole responsibility of the package recipient.
  1. Order Processing Timeline
    All orders are generally processed within 1–3 business days following successful payment verification.
Please note the following important details:
  • Orders are not processed, shipped, or delivered on weekends or public holidays observed in the U.S. or Canada.
  • Canadian orders may require an extra 1–2 business days to validate shipping details and prepare customs documentation (such as commercial invoices). This step is essential to comply with Canadian import regulations and prevent potential delays at the border.
  1. Estimated Delivery Windows
    Delivery timelines begin after your order has been dispatched from our fulfillment partner:
  • United States (Standard Shipping): 5–10 business days
  • Canada: 10–25 business days
⚠️ Important Note: All orders are fulfilled from our overseas partner warehouse. Cross-border transit—particularly to Canada—may be impacted by customs inspections, local postal service capacity, or unforeseen carrier delays, which could extend delivery beyond the estimated timeframe.
  1. Shipping Carriers
  • U.S. Domestic Orders: Shipped via USPS, providing reliable delivery coverage across the country.
  • Canadian Orders: Shipped internationally via USPS International. Final-mile delivery within Canada may be completed by Canada Post or another local carrier, depending on the delivery address and package specifications.
A tracking number will be sent to your email once your order has shipped.
Tracking Tip for Canadian Customers: USPS tracking updates may cease once the package enters Canada. For ongoing delivery status, we recommend using your tracking number to check the Canada Post website or the carrier’s international tracking portal.
  1. Tracking Your Order
    After your order is dispatched, you will receive a shipping confirmation email containing your unique tracking number and a direct link to monitor your package’s journey.
  • U.S. Orders: Enjoy real-time tracking updates throughout the entire delivery process.
  • Canadian Orders: Tracking information may take up to 48 hours to appear in the system. Updates may become less frequent once the package leaves the U.S. For the most current status, we encourage you to check with Canada Post directly.
  1. Assistance for Lost or Delayed Packages

Steps to Take If Your Package Is Delayed or Missing

For U.S. Orders:
  1. Check with household members, neighbors, building management, or local mailrooms to rule out a missed delivery.
  2. Contact USPS directly using your tracking number to request delivery confirmation or file a formal claim.
  3. If the issue remains unresolved, please reach out to us within 7 days of the marked “delivered” date.
For Canadian Orders:
  1. Allow an additional 5–7 business days beyond the estimated delivery window to account for customs processing or carrier handoffs.
  2. Verify with Canada Post whether your package is being held for unpaid duties, taxes, or missing documentation.
  3. Check with neighbors or your local post office to see if the package was left with a third party.
  4. If the package is still missing, contact us within 14 days of the expected delivery date.
To report a lost or delayed package, email us at [email protected] with your order number and tracking number. Our team will collaborate with the carrier to investigate the issue and keep you updated on the progress.
  1. Our Commitment: Resolving Lost or Severely Delayed Orders
    While the vast majority of orders arrive without incident, we recognize that unexpected issues can arise—especially with cross-border shipments.
An order will be classified as confirmed lost or unrecoverable if it meets the following criteria:
  • U.S. Orders: No delivery within 15 business days after shipment
  • Canadian Orders: No delivery within 30 business days after shipment
In such cases, once we’ve verified the package status with the carrier, you may choose one of the following resolutions:✅ A full refund of the product(s) and original shipping costs✅ A complimentary reshipment of the same item(s), subject to inventory availability
Important Qualifications: To be eligible for these remedies, you must have contacted us within the reporting windows outlined in Section 6, and we must complete our carrier verification process (which may take 5–10 business days). Refunds or reshipments will only be issued after the package is confirmed lost—not based on estimated delivery dates alone.
We understand how frustrating delivery disruptions can be, and we stand by our promise: if your order fails to arrive through no fault of your own, we will make it right.
Thank you for choosing Jamie franklin. If you have any questions, feel free to reach out to us anytime at [email protected]
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